Our aim at The Shipwreck Treasure Museum is to continually strive to ensure all visitors, no matter what their ability, can make the most of their visit.
The Shipwreck Treasure Museum is fully accessible and well suited to wheelchairs, mobility scooters and pushchairs/strollers. However, the historic tunnels beneath the building are not suitable for wheelchairs, mobility scooters and pushchairs/strollers and are therefore not accessible.
The tunnels can easily be avoided and their end point into the Shackleton’s Legacy exhibition and the Tunnel of Lights event in December/January is where wheelchair and mobility scooter using visitors are able to begin their visit. Parents with a pushchair or stroller can leave them at the reception area on arrival and pick up again after exploring the tunnels and before heading off to enjoy the rest of the museum, which is pushchair/stroller accessible.
To help you enjoy your visit we have two wheelchairs on site available to use free of charge, on a first come–first served basis. We also have a wheelchair friendly toilet on the ground floor with baby changing facilities. Further baby changing facilities are available on the upper level.
Should you require any further information to help with your accessibility needs, please do not hesitate to get in touch with our friendly team by email, or phone 01726 69897
We unfortunately do not have any parking onsite, however anyone with mobility issues can drop off outside our entrance ramp and pick up outside the exit of The Shipwreck Treasure Museum, where there is a lowered pavement. This is a no parking zone, so is guaranteed to be clear for such drop-offs. The nearest car park is less than 250m away from the entrance and has three designated disabled parking bays.
All well-behaved dogs, including assistance dogs (on leads and harnesses), are always welcome throughout The Shipwreck Treasure Museum. Dog bowls with water are placed around the Museum for their comfort as much as yours.
We understand that coming to The Shipwreck Treasure Museum could possibly be a daunting experience for visitors with accessibility issues, and we try our best to accommodate your needs. With this in mind, the cost of admission includes free entry for one personal assistant/carer for those that require help during their visit.
The team here at The Shipwreck Treasure Museum are friendly, knowledgeable and approachable, so please, if you have any issues, just let one of us know. We are also keen to hear if you have any suggestions of how we can make your visit more accommodating.