Tunnel of Lights: This is Christmas! Returns… FAQ
Answers to your frequently asked questions for Tunnel of Lights: This is Christmas! Returns...
Q – When is Tunnel of Lights: This is Christmas! open?
Tunnel of Lights: This is Christmas! runs on 25th and 26th November 2023 and every day between 1st and 31st December 2023, except for Christmas Day when our elves are busy with the big day and Boxing Day when they are having a well deserved rest!
Q - What is the difference between the peak and off-peak dates?
Our peak dates are when we expect to be at our busiest and usually sell out well in advance of the event. We recommend booking your tickets early for these dates.
Our off-peak days are when we expect to have more spaces available. If you prefer a quieter experience to enjoy the event, then off-peak days are for you!
Q – How long does it take to explore Tunnel of Lights: This is Christmas!?
We suggest that you set aside at least one hour to fully enjoy the experience.
Don’t forget to leave some time spare to browse our shop and to pick up a festive treat at our cosy Christmas cafe!
Q – Is there any onsite parking?
Unfortunately, there is no onsite parking, but we’re located a short distance away from the main Charlestown carpark.
Find out more about travelling to the Museum here.
Q - How can I pay at the Shipwreck Treasure Museum
We accept all major debit, credit cards and cash.
Q – Do I need to book in advance of visiting?
To ensure that the flow of visitors during the Tunnel of Lights event is kept at a safe level to ensure an enjoyable visit, we have a set capacity per session. This event is very popular and sessions will sell out, so it is highly recommended that tickets are purchased online in advance of your visit to avoid disappointment.
All tickets are only valid for the entry time shown on the booking.
Q - Do you offer concessions?
We do not offer concessions at the Shipwreck Treasure Museum, however, children under the age 3 are free of charge and tickets for children aged 3-17 are discounted.
Q - Can I change the date of my visit?
If you are unable to make the date and/or time of your visit, you may request a transfer to an alternative date and/or time.
Requests must be made at least 7 days in advance of your visit and transfers will be subject to availability.
The Shipwreck Treasure Museum is unable to offer refunds to pre-booked tickets.
Q - I need a Carer/Personal Assistant - How can I book this and what do I need to bring with me?
Where a visitor requires a carer/personal assistant, the carer/personal assistant will be permitted free of charge. If this is the case, please select complimentary Personal Assistant tickets upon booking. Proof of entitlement to this service may be requested on arrival at the museum.
Please find below documentation which will be required:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, in the form of a letter stating that the benefit has been awarded.
- Attendance Allowance or Carer’s Allowance letter of award.
- A valid Blue Badge
- In the case of visual impairment, a registration card known or a Certificate of Visual Impairment (CVI)
- A recognised Assistance Dog ID Card
Q - Are dogs welcome?
Well behaved dogs are welcome to visit the Tunnel of Lights.
Please note that dogs are not allowed inside the Snow Globe experience.
Q - Is the Tunnel of Lights accessible for those in wheelchairs or mobility scooters?
The event is accessible for visitors who use a wheelchair or mobility scooter. However, the tunnels beneath the museum, which account for a maximum of 20% of the event, are not suitable for wheelchairs or mobility scooters. The rest of the event is accessible though.
Q - Can I take a pushchair into the Tunnel of Lights?
Unfortunately the event is not accessible for pushchairs. We will ask visitors to leave their pushchairs in the buggy park on arrival and collect their pushchairs after exiting the Experience.
Q - Can I get food and drink at the Tunnel of Lights?
Absolutely, we’ll be serving a selection of delicious festive snacks, sweets and drinks during the Tunnel of Lights event. So you’ll not go hungry!
Q - How do I book the Giant Snow Globe?
The Snow Globe can be only booked at the event during your visit. It costs an additional £5 per family and not included in the Tunnel of Lights: This is Christmas! general admission.
Q - Is the Shipwreck Treasure Museum open during the Tunnel of Lights?
In order to bring a fully immersive Christmas experience to you this year, the Tunnel of Lights extends into the museum space and this means that the museum itself cannot been seen. But don’t worry this means that there will be more Christmas to enjoy!
Q - How do I book my visit to Santa during the Tunnel of Lights?
Tickets to Santa must be pre-booked only.
Please note that Santa will only be visiting the Tunnel of Lights from 15th to 24th December and not for the entire event.
Santa at the Tunnel of Lights is a separate ticketed experience and not included with the Tunnel of Lights ticket.
Please ensure your book your Santa visit BEFORE your Tunnel of Lights entry time to ensure that you do not have to rush.
Click here to book Santa tickets
Does this attraction include flashing lights?
Yes, parts of this attraction does include flashing lights.