Tunnel of Lights: Last Christmas FAQ’s
Find answers to frequently asked questions about the Tunnel of Lights event.
Q - When is Tunnel of Lights: Last Christmas open?
Tunnel of Lights: Last Christmas runs daily from the 6th December – 8th December and 12th December through to the 31st December 2024, except for Christmas Day and Boxing Day when we are closed as our elves are busy helping out the main guy on his big day!
Q - What is the difference between the Peak and Off Peak dates?
Our Peak Dates are usually the busiest and usually sell out well in advance of the event. We recommend booking your tickets early for these dates.
Our Off Peak Dates are when we expect to have more space available. If you prefer a quieter experience to enjoy the event, then Off Peak Dates are for you!
Our Early Bird Offer is a promotional offer on all Off Peak Dates, for a limited time only. The Early Bird Offer does not apply to Peak Dates.
Q – When will Santa be at the Tunnel of Lights: Last Christmas?
Q – How long does it take to explore Tunnel of Lights: Last Christmas?
We recommend to allow at least 45 mins to experience the full Tunnel of Lights event.
Q - How can I pay at the Shipwreck Treasure Museum?
To ensure the flow of visitors during the Tunnel of Lights: Last Christmas event is kept at a safe level and therefore ensure an enjoyable visit, we have set a capacity per session.
The event is very popular and sessions will sell out, so it is highly recommended that tickets are purchased in advance of your visit to avoid disappointment
All tickets are valid for the entry date and time shown on the booking.
Q - Do you offer concessions?
We offer a BLUE LIGHT/MILITARY/NHS CARD HOLDER concessions at the Tunnel of Lights: Last Christmas event.
This concession allows for a discounted rate for the CARD HOLDER ONLY and is not applicable to any other tickets purchased.
It is available for our PEAK DATES ONLY.
The card holder will be required to show proof of eligibility on arrival at the event.
Children under the age of 3 are free of charge and children between the age of 3-17 are discounted.
Please see our Terms & Conditions for further information.
Q - Can I change the day or time of my ticket?
If you are unable to make the date and/or time of your ticket, you may request a transfer to an alternative date and/or time*
Requests must be made at least 7 days in advance of your visit and transfers will be subject to availability.
The Shipwreck Treasure Museum is unable to offer refunds to pre-booked tickets.
*Please note this does not apply to Early Bird tickets – see separate FAQ.
Q - Can I change the date of my Early Bird tickets?
Tickets purchased during the Early Bird promotion cannot be exchanged once the promotion has ended (1st November 2024).
If you are unable to attend the date booked, you can make a new booking for your chosen date, after which we can refund the Early Bird booking.
Please note the new booking will not be at the Early Bird rate.
Q - Can I get a refund on my pre-booked tickets?
The Shipwreck Treasure Museum is unable to offer refunds to pre-booked tickets.
Q - I need a Carer/Personal Assistant - How can I book this and what do I need to bring with me?
Where a visitor requires a carer/personal assistant, the carer/personal assistant will be admitted into the event free of charge. If this is the case, please select the complimentary Personal Assistant tickets on the booking page.
Proof of entitlement to this service may be requested on entry to the event.
Please find below the documentation which will be accepted as proof of entitlement:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, in the form of a letter stating that the benefit has been awarded.
- Attendance Allowance and Carers Allowance letter of award.
- A valid Blue Badge
- In the case of visual impairment, a registration card known or a Certificate of Visual Impairment (CVI)
- A recognised Assistance Dog ID card
Q - Are dogs welcome?
Well behaved dogs are welcome at the Tunnel of Lights: Last Christmas.
Please note, dogs are not allowed in the Snow Globe Experience.
Q - Is the Tunnel of Lights accessible for those in wheelchairs or mobility scooters?
The event is accessible for visitors who use a wheelchair or mobility scooter.
However, the tunnels beneath the museum, which account for a maximum of 20% of the event, are not suitable for wheelchairs, scooters, zimmer frames or mobility scooters. The rest of the event is accessible.
Q - Can I take a pushchair into the Tunnel of Lights?
Unfortunately the event is not accessible for pushchairs. We will ask visitors to leave their pushchairs in allocated Buggy Parking Spots on arrival and collect their pushchairs at the end of the experience.
Q - Can I get food and drink at the Tunnel of Lights?
Absolutely! We will be serving a selection of hot and cold drinks, sweet treats and snacks.
Q - How do I book the Giant Snow Globe Experience?
The Giant Snow Globe Experience can only be booked at the event during your visit. It costs an additional £7 per family and is not included in the Tunnel of Lights: Last Christmas general admission.
Q - Is the Shipwreck Treasure Museum open during the Tunnel of Lights: Last Christmas event?
The museum will not be open or accessible as part of the Tunnel of Lights: Last Christmas event.
Q - Is there onsite parking for the Tunnel of Lights: Last Christmas event.
Unfortunately the venue does not have onsite parking.
However, we are only a short walk from a public car park in Charlestown and we recommend that all of our visitors make use of it.